3.3 Management | curvescenter

Planning

Consist in all those managerial activities related to preparing for the future. Including tasks like forecasting, establishing objectives, devising strategies , developing policies and setting goals.

Organizing

Includes all those managerial activities that results in a structure of task and authority relationships. Includes the organiational design, job specialization, job description, job especifications, span of control, unit of command,coordination, job design, job analisis.

Motivating

Involves the efforts directed toward shaping human behavior; including leadership, communication, work group, delegation, satisfaction, needs and fulfillment, managerialmorale and amployee morale.

Management

Staffing

Those activities are centered on personnel oe human resorces management, including salary administration, hiring, firing, training, employee benefits, interviewing, discipline policies.

1. Objectives

LONG_TERM OBJECTIVES

To become recognized as one of the top 5 companies in the neighborhood.
To expand the coverage of our services in 2018 to markets not currently being served.
To have the necessary benefits in order to enable the business continuity by 2018.
To have a separate research and development area that keep up to date in the latest gym technology by 2019.
To receive at least 95% positive customer feedback by 2018 regarding the services the organization offers.
To be recognized as a socially responsible company by 2019.
To create strategic alliances to be more effective in the processes in 5 years.

SHORT-TERM OBJECTIVES

To offer integral services that satisfy the customer needs and wants.
To count with the adequate infrastructure in order to give an optimum service.
To provide a personalized service to the clients, preserving and improving the relationships with them.
To grow in about 20% the link of clients.
To provide new opportunities of professional growth to employees.
To remain in constant change in order to satisfy the changes demanded in the market.
To remain in constant change in sports, health tendencies
To have a team with human quality, committed to their role as health workers.
To see the staff as the greatest asset in the organization, fomenting a working climate that favors the commitment, the initiative and the professional growth.
To keep the staff trained in first aid and machines usage.

2. Strategies

To perform customer surveys to identify new needs.
To attend seminars annually to identify new trends in sports services.
To access to good sources of financing.
To hire an advertising consultant to analyze purchasing trends of customers.
To Attract customers from the competition through new offerings.
To attend training seminars offered by public / private entities.
To avoid handling and generation of social pressures that favor the indiscriminate consumption of goods and services
To develop the triple bottom line (Economic, social, environmental).
Conduct social projects foray into the environment.
To develop a strict recruitment process.
To create a good working environment.
To develop good advertising in order to attract new customers.
To compete on the basis of cost, so we can provide services at the lowest market price.
To establish new information systems to enable better internal communication.
To offer training in first aid, three times a year.
To provide training in use of machinery, monthly

.

3. Policies

SCHEDULE

Monday-thursday-> 5 am – 10 pm.

Friday -> 5 am- 8 pm-

Saturday 7 am – 5 pm

Sunday 7am – 3 pm

a) STAFF

Dress code (sport coaches)

-Platform tennis

-Gym uniform:

Black t-shit: personalized coaches

Pink t-shirt: general coaches

Green t-shit: recepcionists and administrative staff.

Yellow t-shit: Grupal class coach

White t-shirt: medical staff

Dress code (Managers)

Formal dress code (without tie)

RULES

Mantain the organizational image
Porvide a fair treatment with employees and clients.
Mantaing an ethical behavior.
Greet and smile to clients
Wear the adeccuate uniform
Mantain a good appearance. (Women, hair up, Men, short hair)
Allways wear the organitional’s ID.
Client is always right.
Follow the reguar conduit for problem solving.
Mantain a strictly profesional relationship with clients.
The use of electronic devices for unauthorized use is prohibited.

PERMISSIONS AND SANCTIONS

Permissions: For any type of permission, this must be requested in HUMAN RESOURCES or the manager with a minimum of 1(one) day of anticipation taking innto account the corresponding justification.

Sanctions: The penalties applicable to workers of CURVES CENTER, as appropriate, are as follows:

a) Written Warning (Repeated misconduct or if the violation is serious)

b) Suspension (At the third written warning or amonestation)

c) Fireing (Misconsuct with serious gravity)

b) CLIENTS

Is indispensable the use of clothes for workout such as tennis, and clothes of cotton or lycra.
The consume of food outside the caffeteria is prohibited.
Must maintain clean the machines you are using.
We reserve the right of admission.
Leave all the elements that you are using in the place you found them.
For the locker use, you should bring your own padlock and clear ir daily.
The drink of alcoholic beverages is prohibited.
Keep a cordial scope in the gym.
If you don't know the usage of any machine, ask a coach por help.
You should keep your personal objects in your locker or where you can see them.
The gym is not responsible for the lost of your personal objects.
The gym is not responsible for injuries without the supervision of a coach.
Evey member has permited the access of a guest every semester.
All the gym members must make the medical exam.
The extraction of any machine or object of the gym is prohibited.
The ingress of weapons and pets.
The people who go against the rules will be punished and will no longer have access to the gym or remain inside.

1. Organizational Design

2. Job descriptions

GENERAL MANAGER

EDUCATION: Undergraduate education, experience in the marketing area.

LANGUAGE: English

KNOWLEDGE

Experience in the sports industry.
Knowledge about sales technics.
Customer service.
General knowledge about administrative control.
Knowledge about ISO-9000 (needed)
Use of Microsoft office

QUALITIES

Dynamics
Honored
Initiative
Innovation
Creative
Disciplined
Ease of word
Leadership
Numerical Ability
Development of Graphics.
Care and Service
Teamwork
Time administration.

PURPOSE OF POSITION

The CEO will be the legal representative of the organization and will be in charge of its direction.
Will be the legal responsable of the gym and in that way, the CEO will ensure the compliance with all the legal requirements that affect the business and its operations.
Increase profit trought sales strategies.
Maintenance of the loyalty of the clients with possibilities of increasing the number of people linked to the gym.

RESPONSIBILITIES

Represent the organization and carry its name and representation in face of legal, administrative, labor, municipal, political and policiacal authorities in any place of the country or the world.
Sign contracts and the organization's obligations according to the criteria authorized by the bylaw.
Delegate its conclusion, decentralize conducting bids or tenders, hire staff performs duties at different levels, according to the regulations issued by the procurement department talent.
Search for the continous growth of the company's business.
Plan, direct and control every activity of sales of the organization.
Plan, direct and control the marketing studiesm analice them and help to the development of the service.
Proyect and control the goals and budgets of sales.
Prepare informs and reports to the general manager.
Comply withe the delivery of corrective and preventive actions in order to improve the management system.
Design and do permanently a follow to the compliance to the sales budget for the market.
Make a marketing plan and sales budget.
Estalish the politics of marketing, advertising, events, promotions and other activities that allow the positioning of th image of the organization in the market.
Participate with the cost's area and be in agreement with the management officer in defining prices of services according to the market and profitability of the company.
Participate in the definition of service marketing.
Ensuring the profitability of products produced and marketed by the company.
Ensure to maintain the positioning of the company in the market and their respective brands
Establish a policy of technical assistance and customer service.
Ensure customer satisfactions by planning and executing marketing plans

FINANCE AND ACCOUNTING MANAGER

EDUCATION: undergraduate and experience in the area of finance

LANGUAGE: indifferent

KNOWLEDGE:

Use of Microsoft office
Knowledge in financial software

QUALITIES:

Dynamics
Honored
Initiative
Disciplined
Ease of word
Leadership
Numerical Ability
Development of Graphics.
Care and Service
Teamwork
Admin. Time.

PURPOSE OF POSITION

Prepares and analyze financial documents to help Their employees, managers and clients to get an overview of how the organization is progressing financially.
Determines what need to improve increase and analyze the finances of the company.

RESPONSIBILITY

Coordinate and participate in the preparation of financial statements and reports.
Coordinate the preparation of the annual budget of revenues and expenditures.
Control the finances of the institution and improve yields.
Assist in making economic decisions and present results of administrative management.
Encourage financial security.
Get the most out of equity funds.
Monitor the cash flow necessary for operation of social programs is maintained.
Prepare the annual plan for the Finance Management and Administration.
Monitor the proper recording of financial and accounting operations.
Prepare reports of financial condition and cash flow yields.
Set the operating plan (budget).
Analyze the income and expenditure control.
To estimate the costs necessary for the continuity of projects.
Evaluate and propose investment alternatives that minimize the risk of financial loss while offering good returns.
Prepare cash flow to permit further and timely payments of payroll, employer obligations and suppliers
General Accounting
Payroll
Accounts payable and receivable
Inventories
Management Office and accounting software
Bank Reconciliations
clearance accounts

SPORTS MANAGER

EDUCATION: Undergraduate sports science

LANGUAGE: indifferent

Having medical knowledge
Have sports knowledge
Experience in the sports industry
Customer service

QUALITIES

Dynamics
Honored
Initiative
Innovative
Creative
Disciplined
Ease of word
Leadership
Numerical Ability
Development of Graphics.
Care and Service
Teamwork
Admin. Time.

PURPOSE OF POSITION

Evaluate, diagnose, advise, monitor and verify the assistance of the company group (nutritionist, physiotherapist and trainers) the health and good physical activity for all gym users according to protocols, processes, management guidelines and training plans defined in the gym to prevent injuries related to excess or lack of exercise and achieve maintain good health and create healthy lifestyles.

RESPONSIBILITY

Assess, verify and classify users of the gym by a Medical Evaluation.
Formulate exercise prescription according to the needs of each user.
Check and verify that users will find diseases or injuries comply with appropriate professional recommendations.
Advise and recommend to the trainers to comply with directions and recommendations given by the sports physician for the proper development of training plans.
Advise and recommend to the physiotherapist the right program for the user who has a physical limitation or pathology.
Advise and recommend to the dietitian diet plan according to the pathology submitted by users.
Leading interdisciplinary group formed by the nutritionist, physiotherapist and fitness assistant for proper articulation processes.
Suggest new physical activity programs that are consistent with the reality of the environment and the needs of users.
Support with fieldwork to the trainers.
Generate permanent training according to the needs of staff and CAPF.
Make timely delivery of information required for the preparation of periodic reports.

HUMAN RESOURCES MANAGER

EDUCATION: Undergraduate study with experience in human resources

LANGUAGE: English

KNOWLEDGE

Degree in human resource management
Customer service
Use of Microsoft office
Realization of graphics
Process Management
Specialist psychological, sociological, financial, informatics field.

QUALITIES

Dynamics
Honored
Initiative
Disciplined
Ease of word
Leadership
Numerical Ability
Development of Graphics.
Care and Service
Teamwork
Admin. time

PURPOSE OF POSITION

The Human Resources Manager guides and Manages the overall provision of Human Resources services, Policies, and programs for a company Within a small to mid-sized company, or a portion of the Human Resources function Within the company.

RESPONSIBILITY

Recruiting and staffing
Departmental organizational planning;
Performance management and improvement systems
Organization development
Employment and compliance to regulatory Concerns Regarding employees
Employee onboarding, development, needs assessment, and training
Policy development and documentation
Employee relations
Company-wide committee facilitation;
Company employee and community communication
Compensation and benefits administration
Employee safety, welfare, wellness and health.

PHYSIOTHERAPIST

EDUCATION: undergraduate physiotherapy

LANGUAGE: indifferent

KNOWLEDGE

Knowledge of treatments, rehabilitation of health problems of human movements.
Customer service
Trained healthcare
Update on new technologies

QUALITIES

Dynamics
Honored
Initiative
Disciplined
Ease of word
Leadership
Development of Graphics.
Care and Service
Teamwork
Admin. Time

PURPOSE OF POSITION

Demonstrate skills in different fields of action, expressing knowledge, skills in advocacy, maintenance, prevention, protection and recovery of health.

RESPONSIBILITY

Prevention and recovery skills and impaired people in order to optimize and develop a better quality of life
Maintenance and intervention of physical treatments
Setting goals and objectives of interaction, using knowledge of specific activities ls physiotherapy.

NUTRITIONIST

EDUCATION: undergraduate nutrition and dietetics

LANGUAGE: indifferent

KNOWLEDGE

Incentives in investigating feeding programs
Manage the administration and nutrition services.
Dietary Nutritional Knowledge
Constant update nutritional issues.

QUALITIES

Respect
Honesty
Personal Enrichment
Ethics
Responsibility or commitment to society
Commitment to sustainable development
Teamwork
Leadership
Initiative
Innovation
Admin. time

PURPOSE OF POSITION

Advisor to the food industry and the development of products for healthy and sick people, ensuring better nutrition; applying scientific methods to develop.

RESPONSIBILITY

Ability to plan, develop and evaluate activities and individuals in nutritional aspects.
Identify the nutritional needs of the population
Care and feeding advice
Development of strategic plans to promote healthy eating in the workplace and among gym users.

PSYCHOLOGIST

EDUCATION: undergraduate psychology

LANGUAGE: indifferent

KNOWLEDGE

Qualitative and quantitative studies to know the buying habits of the consumer market.
Customer Service
Knowledge in personnel evaluation
Optimal use of office
Preparation of reports

QUALITIES

Respect
Honesty
Personal Enrichment
Ethics
Responsibility or commitment to society
Commitment to sustainable development
Teamwork
Leadership
Initiative
Innovation
Admin. Time

PURPOSE OF POSITION

Conduct individual and group psychosocial interventions to detect subjective problematic to work with other professionals in a professional and disciplined manner.

RESPONSIBILITY

Projects to design, implement and evaluate social actions aimed at vulnerable populations.
Designing prevention programs and rehabilitation of people with brain damage, cognitive impairment or learning disabilities.
Implementation and evaluation of models of recruitment according to the objectives and culture of the organization and requirements for their positions.
Develop quality processes relating to occupational health, competency management, organizational climate and culture, wellness and personal growth in organizations.
Formulation, implementation and evaluation of prevention programs and research projects oriented towards the resolution of current educational problems.
Rating of emotional damage on victims and assessment of criminal behavior. Design and implementation of programs in prevention, promotion and health care.
Psychometric Tests for personal income
Evaluation staff behaviors
Support in conducting motivational activities

COACH

EDUCATION: Bachelor's degree in physical education

LANGUAGE: indifferent

KNOWLEDGE

Knowledge in athletic training, physical culture.
Ability to teach, lecturing and instructing
Experience in establishing and implementing routines

QUALITIES

Respect
Honesty
Personal Enrichment
Ethics
Responsibility or commitment to society
amwork
Leadership
Initiative
Innovation
Admin. Time
Ability to establish excellent relationships at all levels of the organization

PURPOSE OF POSITION

Guide and instruct people in their various sports routines, supporting the process and evolution.

RESPONSIBILITY

Design a customized plan
Help the student in each training session
Change the management plan regularly
Responsible for the proper use of the gym
Responsible care facilities in general
They must keep in order the equipment
Instruct athletes
Report to those charged defects in the equipment of the establishment

CAFETERIA MANAGER

EDUCATION: Secondary

LANGUAGE: indifferent

KNOWLEDGE

Good dealings with people
Basic Mathematics
Knowledge in sales

QUALITIES

Respect
Honesty
Personal Enrichment
Ethics
Teamwork
Leadership
Initiative
Innovation
Admin. time

PURPOSE OF POSITION

Provide food and hydration products to users of the establishment

RESPONSIBILITY

keep order the cafeteria
Provide the products in good condition
Take inventory of products
Control input and output of the products
Ordering
Keep clean the sales place.

COMMERCIAL ADVISOR

EDUCATION: Experience in customer service and sales

LANGUAGE: English

KNOWLEDGE

Knowledge of sales
Knowledge in office 2
Be able to implement dynamic working tools
Update the internal situation emphasized on customer needs
must be updated in the company information (promotions, payment methods, new services)

QUALITIES

1 Leader
Innovative
Critical
Analytical
Initiative
Disciplined
Ease of word
Leadership
Numerical Ability
Development of Graphics.
Care and Service
Teamwork
Admin. time

PURPOSE OF POSITION
Establish and implement organizational strategies for the proper care for the customer service (internal and external) and be support of administrative tasks from different areas.

RESPONSIBILITY

Addressing the public who approaches the company directing it properly
Receive and route to responsable area the calls that are entering to the company

Arrange the agenda (commitments and meetings), and / or file chiefs
Organize and update the physical file and / or digitized areas that correspond
Schedule and confirm medical and managerial appointments.
Receive and log correspondence and / or any other material that corresponds
Inform staff about handouts and / or planned activities.
Update the list of payments bosses.
support appropriate to the different departments of the administrative area.
Keep daily inventory of stationery.
Prepare and submit reports according to the requirements of the heads.
Meet the activities mandated by his or her head (s) immediately (s)
Obtain timely and formally to all events that required (inside and outside the organization).
Reporting and monitoring payment of expenses of the General Manager and Sub-management.

SERVICES AUXILIARY

EDUCATION: Primary

LANGUAGE: indifferent

KNOWLEDGE

Good dealings with people
General cleaning

QUALITIES

Respect
Honesty
Personal Enrichment
Ethics
Admin. time

PURPOSE OF POSITION

Maintain the image of the gym by doing a permanent cleanning to the local and maintainig it in an organiced way.

RESPONSIBILITY

keep clear the cafeteria
clean constantly the bathrooms and showers
maintain clear the floor and desks
keep in order all the cleaning materials
give to the managers of areas cafeteria staff like (coffe and water) when is needed.

3. Span of control

The span of control determines the number of individuals a person can handle effectibly in an specific task.

1. GENERAL MANAGER: marketing and sales, finance and accounting, sports management and human resorses.

2. FINANCE AND ACCOUNTING

3. SPORTS MANAGEMENT: phyical therapist, nutricionist, custom coach, coaches and group class trainer.

4. HUMAN RESOURSES: receptionist, psychologist, commercial advisor services auxiliary and cafeteria manager.

1. Motivating manners

Forms of Motivation

Gratefulness
Involvement of employees
Furthering autonomy
Feedback and process information
Celebration of successes
Build employee confidence in themselves
Employee of the Month
Open communication between employees and "managers"
training
Having one day a year
Integration Activities
Cultural events
Communal Lunches
Recreational outings
Celebration of famous festivals
Halloween
Christmas
End of year
Love and Friendship
Women's Day
Mother's Day
Flexible time
Background music
Opportunity to develop personal and professional goals
Ability to make use of the services provided both staff and some of their relatives.
Performance bonuses

1. Activities

1. Recruiting

Requirement for New staff
Consultation for the job profile
Review In database
Publication Word of mouth, on the website and social networks
Reception Deals and first pick

2. Interviewing

Making The preliminary interview
Making Deep interview
Verification Employment reference and personal
Elaboration of reports pre selection
Remisión Of the issues to the administrative units concerned
Selection -Interview

3. Testing

Applying Psychotechnological tests

4. Selecting

Staffing
Presentation New employee to the concerned administrative unit.

5. Orienting

Guidance By experienced employees

6. Training

-Perform Training according to the needs of each area

7. Developing

Realization Of work by the new employee

8. Caring for

Using Motivational resources previously described

9. Evaluating

Evaluation Performance of all employees

10. Rewarding

Reward The financial and not financially worker with the resources previously mentioned.

11. Disciplining

Verify The worker complies with the disciplinary rules of the company, and if not, take appropriate action.

12. Promoting

Observe Performance of workers with a view to a possible ascent

13. Demoting

Observe Performance and some workers do not meet the targets position he is performing, take necessary stockings without removing it from the company.

14. Dismissing employees

Observe If the worker is against both disciplinary and performance objectives of the office and take appropriate action.

Salaries

Controling

Establishing performance standards

By establishing performance standards Curves center will measure the individual and organizational performance, compare actual performance to planned performance and take corrective actions or rewards if it’s necessary:

Quality: through a mailbox of suggestions, complaints and satisfaction surveys in reception, the information will be collected by human resources, if there is any failure or good suggestion it will be taking measures to find the fastest and most suitable solution according to the objectives of gym.
Financial control: To control the finances of the gym the statements of income and balance sheet will be compared, analyzing if earnings are good and the results are clear.
Sales control: To keep a control of the sales, it will be established mandatory targets to the seller that will be set each month to have a record in linked clients and likewise to know the increase in profits.
Inventory control: To have control of the inventory, each month will be checked the functionality of the machines, if they need any reparation it will be done and likewise the existence of the initial inventory will be verified.
Expenses Control: To have control of expenses, Working based on the income statements and in collaboration with the general manager and financial manager officer, it must determine the amount of expenses and likewise to have control over them to avoid overdrafts and financial delays.
Rewards: To control the awards to employees it will be verified through internal assessments charges (if they meets objectives, good treatment, performance, effectiveness, timeliness, quality of service) made each month, with this information recollected with surveys, it will be known the performance of employees and it is determined who will be worthy of awards motivation.

Sanctions: To control sanctions, by assessments of positions it will be determined the information that affirms the poor performance of the individuals, taking into account the seriousness of the misconduct and poor performance it may be applied the following measures: